Privacy Policy

Privacy Policy

Welcome to Scentsific Perfume Lab (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible and transparent way. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, purchase our products, or use our services (including visiting our lab).

1. What Information We Collect

We may collect and process the following Personal Information about you:

  • Account & Contact Details: name, email address, phone number, postal address, billing/shipping address. 
  • Payment Information: payment method, transaction details. 
  • Order Information: products you order, purchase history. 
  • Device & Usage Info: IP address, browser type, pages viewed, how you navigate our site, device type, cookies. 
  • Customer Support Info: when you contact us (email, chat, phone) — content of communication. 
  • Marketing Preferences: whether you wish to receive marketing communications from us.

2. How We Use Your Information

Your information is used for: 

  • Processing and fulfilling your orders (including shipping & returns).
  • Communicating with you about your account, orders, lab visits, or any services yourequest. 
  • Improving our website,services and user experience. 
  • Personalizing product recommendations and marketing content (if you agree to receive).
  • Managing our private label / custom fragrance services.
  • Fraud prevention, security, and legal compliance.

3. Sharing Your Information

We do not sell or lease your personal information to third parties for marketing or other purposes without your consent. We may share information with: 

  • Service providers: needed for order delivery, payment processing, packaging, printing, etc. 
  • Contractors or partners: who help with lab operations or custom orders. 
  • Legal or regulatory bodies: when required by law. 
  • Third parties in case of business transfer: if we are acquired or merged with another company, your data may be transferred under confidentiality. 

4. Cookies & Tracking Technologies

  • We use cookies and similar tools to collect usage data — e.g. how you use the site, language preferences, login info. 
  • Cookies help us improve the website’s performance, make browsing more convenient, and show personalized content.
  • You can choose to disable cookies via your browser settings; however, some features of the site may not work properly without cookies.
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5. Data Retention

  • We keep your personal information for as long as necessary to provide our services, fulfill orders, handle returns or exchanges, or as required by law.
  • After that, we will securelydelete or anonymize your information.
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6. Your Rights

Depending on your location and applicable laws, you may have the following rights: 

  • The right to access your personal data. 
  • The right to correct inaccurate or incomplete data. 
  • The right to delete your data (when no longer needed or as required). 
  • The right to restrict or object to certain processing (e.g. marketing communications). 
  • The right to opt out of marketing emails or messages. 

To exercise any of these rights, contact us at the details below. We will respond in accordance with law.

7. Security

  • We implement reasonable technical, administrative, and physical measures to protect against unauthorized access, loss, misuse or alteration of your personal information. 
  • Although we strive for high security, no system is totally foolproof. Transmission of data over internet is at your own risk.

8. Lab Visits & Offline Data

  • If you visit our lab in person (by appointment), we may collect basic information (name, contact) for safety, scheduling, or identification.
  • Any offline forms or consultations will be treated with the same confidentiality as online data.

9. Minors

  • Our services are not intended for children under the age of 18. 
  • We do not knowingly collect personal data from minors. If we learn that we collected data from someone under 18 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

  • We may update this policy occasionally.When we do, we will post the updated version on this page with a new effective date. 
  • Your continued use of our website or services after changes are made constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your data rights, you can reach us at:

Scentsific Perfume Lab 
Email: scentsific@gmail.com 
Phone/WhatsApp: 0319 1114110 
Address:  Plot R 817, Scentsific Perfume Lab, Block 20 (Saadat Colony, Ancholi) Ancholi Block 20 Gulberg Town, Karachi